Thing 7
1: I do most of the time-saving tips, with quick answers, no reminders, and deleting email quickly. I sometime struggle with trying not to be too short in my replies...I am afraid I might sound rude with short phrase replies and also prefer some courtesy in emails sent to me.
2a,b,c: Interesting video...guess I need to learn IM short-cut language! I do not IM, but our library reference division receives and answers patron questions via IM. Pretty amazing..but I don't think they receive that many questions.
3a,b,c: These tools are such great ways to keep in touch with the younger crowd, and increasingly, the very busy, on the move, older crowd as well.
4a,b,: I have been a part of a couple of web-casts here at our library and have had 2 trainings via web conferencing. It is such a handy tool and keeps budgets down by eliminating travel.